Last updated: 31 Dec 2025
Introduction
QD Solutions Group Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information in connection with our website, professional services, electronic communications, and business operations.
What Personal Information We Collect
We may collect personal information including, but not limited to:
- Name and contact details (email address, phone number, postal address)
- Business details, job titles, and organisational information (for B2B interactions)
- IP address, device information, browser type, and activity logs
- Information you voluntarily provide via forms, email, meetings, or other communications
- Client, partner, supplier, employee, and contractor information required for service delivery, HR, payroll, or compliance purposes
How We Collect Your Information
We collect personal information through a variety of means, including:
- Contact forms, enquiry submissions, and registrations on our website
- Email, secure email portals, and other electronic communications
- Cookies, analytics, and usage tracking technologies
- Business transactions, consultations, workshops, and service engagements
- Publicly available sources
- Third parties, where permitted or required (e.g. referral partners, background checks, or service providers)
Why We Collect Personal Information
We collect and use personal information for purposes including:
- Delivering, operating, and improving our services
- Responding to enquiries and providing customer or partner support
- Managing client, supplier, employee, and contractor relationships
- Providing updates, insights, or marketing communications (where consented or permitted by law)
- Meeting legal, regulatory, contractual, and compliance obligations
- Supporting internal business operations such as security, audits, reporting, and analytics
Handling of Sensitive Information
Sensitive information (such as health information, racial or ethnic origin, political opinions, religious beliefs, union membership, or criminal history) is only collected and used:
- With your explicit consent
- Where required or authorised by law
- Where directly related to employment, engagement, or service delivery obligations
Secure Communications and Information Protection
We use technical and organisational safeguards to protect personal and confidential information, including encryption, access controls, and information classification measures.
Where appropriate, we may communicate using secure or encrypted electronic messaging services. These controls may restrict actions such as forwarding, copying, printing, or downloading content, and may require recipients to authenticate before accessing information.
These measures are designed to reduce the risk of unauthorised access, disclosure, or misuse of personal information while in transit and at rest.
Disclosure of Personal Information
We may disclose personal information to:
- Trusted third-party service providers (e.g. cloud hosting, email services, analytics, IT support, payment processors, HR and accounting systems)
- Business partners, subcontractors, or consultants where required to deliver services
- Legal, regulatory, or law-enforcement authorities where required or authorised by law
- Other parties with your explicit consent
We take reasonable steps to ensure that any third party handling personal information does so in a manner consistent with this Privacy Policy and applicable privacy laws.
Use of Cloud Service Providers
We may use reputable third-party cloud service providers to store, process, transmit, and protect information on our behalf. These providers may include Microsoft and its affiliated entities.
Where personal information is handled by third-party service providers, we take reasonable steps to ensure appropriate contractual, technical, and organisational safeguards are in place to protect that information in accordance with the Australian Privacy Principles.
Where we handle personal information on behalf of a client, we do so in accordance with that client’s lawful instructions and applicable contractual obligations.
Advisory and Consulting Services Scope
Where we provide advisory, consulting, enablement, or professional services, we generally do not host or retain customer production systems or operational data unless explicitly agreed in writing.
Any handling of personal information in these contexts is limited to what is reasonably necessary to deliver the agreed services and meet applicable legal or contractual requirements.
Cross-Border Data Disclosure
Some service providers we use may store or process personal information outside Australia, including but not limited to the United States, Singapore, and the European Union.
Where this occurs, we take reasonable steps to ensure overseas recipients provide a level of protection consistent with the Australian Privacy Principles or are otherwise subject to appropriate safeguards.
Privacy Officer
We have appointed a Privacy Officer to oversee this policy and our privacy practices. You can contact the Privacy Officer at:
- Email: info@qd-solutions.com
- Address: Suite 1195 / 189 Queen Street, Melbourne, Victoria 3000, Australia
Notifiable Data Breaches
If we become aware of a data breach that is likely to result in serious harm, we will comply with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), which includes assessing the incident, notifying affected individuals and the OAIC, and taking appropriate remediation steps.
Data Security and Retention
We implement reasonable administrative, technical, and physical safeguards to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as necessary to fulfil its intended purpose or to meet legal, regulatory, or contractual requirements. When no longer required, information is securely destroyed or permanently de-identified.
Direct Marketing
We may send direct marketing communications relating to our services where permitted by law. You may opt out at any time by using the unsubscribe mechanism provided or by contacting us at info@qd-solutions.com.
Access and Correction
You may request access to, or correction of, the personal information we hold about you by contacting us. We will respond within a reasonable timeframe and in accordance with the Australian Privacy Principles. We may require verification of your identity before processing such requests.
Children’s Privacy
Our services and website are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Cookies and Analytics
We use cookies and similar technologies to analyse website usage and improve user experience. You may disable cookies through your browser settings; however, some website features may not function correctly as a result.
Policy Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website, with the Last Updated date shown above.
Complaints and Enquiries
If you have a question, concern, or complaint about how we handle personal information, please contact us:
- Email: info@qd-solutions.com
- Address: Suite 1195 / 189 Queen Street, Melbourne, Victoria 3000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au
ABN: 83 687 608 804
Business Name: QD Solutions Group Pty Ltd