Last updated: 19 Sept 2025
Introduction
These Terms of Service apply to your use of the website and services offered by QD Solutions Group Pty Ltd (“we”, “us”, “our”). By using our services, you agree to be bound by these terms.
Definitions
- “Services” refers to consulting, technical training, or digital solutions provided by QD Solutions Group Pty Ltd.
- “User”, “you”, or “your” refers to any individual or business entity accessing our website or services.
Use of Services
You agree to use our services lawfully and not for any malicious, unlawful, or fraudulent purpose. We reserve the right to suspend or terminate access if these terms are violated.
User Responsibilities
You agree to:
- Provide accurate and up-to-date information when engaging with our services
- Ensure you have appropriate authority to act on behalf of your organisation (if applicable)
- Respect all intellectual property rights associated with our services
- Not misuse or interfere with our systems or software
Payment, Fees, and Refunds
Payment terms, including invoicing arrangements, due dates, and any late payment consequences, will be agreed with each client in writing prior to the commencement of services.
As we provide professional services on a per-client basis and do not sell physical products, refunds do not generally apply. However, your rights under the Australian Consumer Law are not excluded, and you may be entitled to remedies if services fail to meet consumer guarantees (for example, services not provided with due care and skill).
Intellectual Property
All website content, including graphics, logos, text, and training materials, is owned or licensed by QD Solutions Group Pty Ltd. You may not reproduce or redistribute any part without prior written permission.
Warranties and Disclaimers
Our services are provided “as-is” and “as available,” except where required by law. We do not guarantee uninterrupted access or error-free operation. Nothing in these terms excludes any statutory rights under the Australian Consumer Law (ACL).
Limitation of Liability
To the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss arising from use of our services.
If you are an individual, you may have rights under the ACL. Nothing in these Terms excludes or limits those rights.
Consumer Guarantees
If our services are provided to an individual, and the ACL applies, you are entitled to remedies for failure to meet consumer guarantees (e.g., services provided with due care and skill).
Termination and Suspension
We may suspend or terminate your access to services immediately if you breach these terms, fail to pay fees, or misuse our services. Upon termination:
- Your right to use our services ceases immediately
- Any outstanding obligations (including payment) remain due
- Certain clauses (e.g., intellectual property, limitation of liability) will continue to apply
Changes to These Terms
We may update these Terms of Service from time to time. Updates will take effect once published on our website. Continued use of our services after changes are published constitutes acceptance of the revised terms.
Governing Law
These terms are governed by the laws of Victoria, Australia. Any disputes will be handled by courts in that jurisdiction.
Dispute Resolution
If a dispute arises under these Terms, the parties agree to attempt to resolve it by negotiation and, where necessary, mediation before commencing court proceedings. Either party may refer disputes to a mutually agreed mediator in Victoria.
Force Majeure
Neither party is liable for delays or failures in performance caused by circumstances beyond their reasonable control, including acts of God, strikes, epidemics, pandemics, war, terrorism, natural disasters, power or internet outages, government action, or other force majeure events. The impacted party must provide prompt notice and take reasonable steps to reduce the impact.
Contact Us
QD Solutions Group Pty Ltd
Email: info@qd-solutions.com
ABN: 83 687 608 804
Address: Suite 1195 / 189 Queen Street, Melbourne, Victoria 3000, Australia